Data protection

Please see below for our answers to the following questions:

• Who is the controller with respect to my personal data?
• Which data are collected?
• How are they collected?
• Why are these data collected?
• What is the legal basis for processing my personal data?
• Who are the recipients of my data?
• How long are my data stored for?
• Where are my data stored?
• Are my data transferred outside the European Union
• Newsletters
• Cookies
• Hyperlinks
• Are my data subject to automatic data processing?
• Are my data handed over to third parties?
• What are my rights?
• How can I exercise these rights?
• Is this privacy policy likely to change?
• How is the security of my data guaranteed?
• What happens if data are leaked?

Identity of the controller

The controller is Saint Bernard, SAS with a capital of EUR 1500000, registered with the Péronne - France Trade & Companies register under no. 300 882 115, having its registered office at Rue de l'industrie, BP20107, 80202 PERONNE, FRANCE.

Data collected

The following data are liable to be collected when you use our site:

•  Identification data: Surname, first name
• Contact data: Address, telephone, email address
• Personal characteristics: Civil status, interests
• Connection and use data: Connection logs, comprising your IP address, location data, browsing data, preferences and interests, products viewed, complaints, content of comments and emails submitted, email addresses.

The compulsory or optional nature of data is indicated by an asterisk during data input. Some data are collected automatically due to your activity on the site.

We also perform measurements related to our audience; for example, we measure the number of page views, the number of site visits, together with visitor site activity and return visit frequency.

Personal data source

These data are collected when you:

• Contact the Customer Services Department (email, instant messaging, etc.)
• Take part in a promotional contest/competition
• Browse the site and view articles
• Fill in a data entry form

Purposes

Saint Bernard only processes personal data for clear, defined, legitimate purposes. HOPI does not process these data in any way which is incompatible with these purposes:

•  Authenticating and managing the identity of the customer or user
• Managing commercial relations: complaints and after-sales services
• Sending out commercial information (see section on “Newsletters”)
• Setting up promotional competitions
• Carrying out After-Sales Service duties
• Polling customers or users
• Improving offers and customer relations
• Managing incoming mail
• Managing requests relating to the rights of the persons concerned
• Compiling statistics on audience measurements and market research
• Ensuring the security of platforms and services
• Storing the data required in order to fulfil legal obligations

Legal basis

Data are collected either to fulfil legal obligations (processing orders, for instance) or further to your explicit consent to collection of these data.

Storage period

Saint Bernard stores data for a period of three years from the end of relations with the customer or prospective customer. This period starts either from the last order, or last connection to the customer’s account, or last call to the customer services department, or the email sent to the customer services department, or click on a hyperlink of an email sent by Saint Bernard, or, lastly, a positive response to an email asking if the customer wishes to continue receiving commercial information at the end of the three-year period. After this period, the customer’s or prospective customer’s data will be deleted. 

Nevertheless, information able to provide evidence of an entitlement or contract, or stored in keeping with a legal obligation, may be archived in compliance with current legal provisions.

Recipients

The data collected are intended for use by Saint Bernard and may be transferred to subcontractors enlisted by Saint Bernard to carry out its services. Saint Bernard ensures that all its subcontractors comply with the data protection requirements.

Cookies

Definition of a cookie

A cookie is a small text file which is placed or stored on your terminal (computer, tablet or mobile device) when you visit a website. Cookies allow a site to recognise you, to help you browse from page to page on a website, offer secure connection and store your preferences for your next visits. 

Saint Bernard uses cookies to recognise users when they connect to the website.

Please use the interface provided to manage your cookie preferences on the website. This interface is accessible via the cookie banner which is display the first time you connect to www.hopifamily.com

It is then accessed from the cookie management in-page pop-up.

Deletion of cookies

Users can disable cookies saved on their terminal. To do so, simply select the appropriate browser settings. However, disabling cookies will prevent access to certain website functions which personalise the services offered by Saint Bernard.

Types of cookies used:

• Performance and statistics cookies: these cookies collect information on how you use the website (number of visits, number of page views, activity) via Google Analytics. These cookies also allow us to identify and solve and website operation problems and to improve the site.

Cookie management 

The configuration of each browser is different for managing cookies and your choices. This is described in your browser’s help menu, which tells you how to modify your cookie choices.

Disable cookies via the main browsers:

Internet Explorer 
1) In the “Tools” menu, select “Internet Options”
2) Then click on the “Privacy” tab
3) Click on the “Advanced” button to display “Advanced Privacy Settings” window. 
4) Then check “Override automatic cookie handling”, then select “Block” and save your preferences by clicking “OK”.

Mozilla Firefox 
1) In the menu at the top of the page, click on “Options”.
2) Select the “Privacy & Security” tab.
3) Adjust the settings in the “History/Firefox will” drop-down menu, and click on “Use custom settings for history”.
4) Check “Never” next to “Third-party cookies” and save your preferences.

Google Chrome 
1) In the menu at the top right of the browser, click on “Settings”.
2) Click on the “Settings” menu on the top left, then on “Advanced”.
3) Select the “Privacy and security” tab, then the “Site settings” menu, and then “Cookies”.
4) Activate the “Block third-party cookies” button and save your preferences.

Safari 
1) In the menu at the top of the page, click on “Safari”, then “Preferences” 
2) Click on the “Privacy” tab 
3) Check “Block all cookies” and save your preferences.

Disabling via a shared professional platform

You can also connect to the Youronlinechoices, website, offered by digital advertising professionals belonging to the European association “EDAA” (European Digital Advertising Alliance), managed in France by Interactive Advertising Bureau France. This European platform is shared by hundreds of internet advertising professionals and represents a centralised interface where you can state whether you wish to block or accept possible cookies, so as to adapt potentially displayed adverts to your browsing habits on your terminal: http://www.youronlinechoices.com/fr/controler-ses-cookies/.

Saint Bernard would like to inform you that this procedure will not prevent adverts being displayed on visited websites. It will only block technologies which adapt advertising to your interests.

Hyperlinks

As the site publisher does not have authority to control how transferred personal data will be processed, users are asked to read through the privacy policy of referred sites.

Data storage site

Your data are stored in France or in the European Union, on our subcontractors’ servers, and on our own computer systems.

Non-transfer of personal data

Saint Bernard does not sell or lease personal data to third parties for marketing purposes.

Saint Bernard shall not disclose your personal data to third parties, unless:

• You request or authorise such disclosure
• Disclosure is required in order to process transactions or provide the services you requested (e.g.: processing a bank card with credit card issuers)
• Saint Bernard is obliged by a governmental agency or regulatory body, in the event of a court order, summons or any other similar legal or governmental requirement, or to establish or defend a legal request
• The third party acts as Saint Bernard’s agent or subcontractor when carrying out services

Your rights regarding your personal data

You have the right to access, rectify and delete your data. You may request data portability. You also have the right to object to your data being processed or ask to limit this processing.

You may issue instructions on the storage, deletion or communication of your personal data after your death.

You also have the option to file a complaint with the competent supervisory authority.

Access and control procedure

You may exercise your rights at any time by contacting our Personal Data Protection Officer at the following address:

"contact@hopifamily.com"

Any request to exercise your rights should be accompanied by a photocopy of two pieces of identity (EU ID card or passport, resident permit or travel document issued by a European Member State). You will receive a reply within a month after your application is received.

If your correspondence with Saint Bernard was not to your satisfaction, you may file a complaint with the CNIL, the supervisory authority responsible for compliance with personal data obligations in France.

Updating of the privacy policy

The privacy and cookie policy may be updated from time to time. You can therefore read through it each time you submit personal information to Saint Bernard. The most recent date of revision will be shown on this page. If you do not agree to these changes, you should not continue to use our website to submit personal information. You may also delete your account at any time by sending a request to « contact@hopifamily.com ».

Measures taken to guarantee data security

We make every effort, in compliance with current guidelines on the subject, to maintain the integrity, security and privacy of data, and, in particular to prevent them from being distorted, damaged or accessed by unauthorised third parties, including during operations carried out by subcontractors.

We protect the security of your personal information during transfer, by using SSL (Secure Sockets Layer) software which encrypts the information which you enter before it is transferred to us.

We implement continuous physical and electronic security measures and back-up procedures for the collection, storage and communication of our customers’ personal information. Our security procedures may require us to ask for proof of your identity before we can send you your personal information.

It is important that we protect you against unauthorised access to your password and computer. If you share a computer, you must close your session after each use.

Likewise, to guarantee a high level of security, your account password should consist of at least: 8 characters, 1 digit and 1 special character.

Notification and corrective measures in case of a leak

No-one is completely safe from an accident or malicious attack. Hence, if you were to be affected by a security breach, Saint Bernard undertakes to notify the regulatory authority, if possible, within 72 hours, and also to inform you as soon as possible.

Likewise, we undertake to take all possible measures to minimise the impact.