Frequently asked questions

  • Product information

    • We do not sell directly to consumers and do not distribute samples, but you can find our products in small format at Laboratoires Francodex resellers.

    • HOPI products are available in many supermarkets (large food shops).
      You can find your nearest retailer by visiting the page "Where to find our products?"

    • HOPI designs/produces/distributes pet products and its customers are large food stores. We do not have any shops and we do not sell our products online.
      You can find HOPI products in large food stores, or on our partners’ websites.

      In the “Where can you find us?” section, we can help you to find your nearest store or online retailers selling HOPI products.

      Are you a professional who is interested in becoming a HOPI stockist? Get in touch with us by clicking on “I still need help”. A sales manager in your region will contact you for an individual quote.

  • After your purchase

    • Have you ever checked the store/website where you purchased this product?

      If your product is under warranty, the retailer will exchange it or possibly request a repair from us.
      Please note that a product damaged by misuse will not be exchanged, repaired or refunded.